Privacy Policy
Effective date: August 19, 2026
Overview
Renvori provides software that helps local service businesses respond to customer inquiries, follow up on estimates, communicate by text message, qualify requests, schedule appointments, and route conversations to staff. This policy explains how information may be collected, used, and protected when Renvori is used by a participating business.
Information we may collect
Information may include a customer's name, mobile phone number, service request details, estimate information, appointment information, message history, communication preferences, opt-in and opt-out records, and technical information needed to operate and secure the service.
How information is used
Information is used to provide requested customer service, send service- and estimate-related communications, answer questions, coordinate scheduling, route requests to business staff, maintain records, prevent abuse, troubleshoot the service, and improve reliability.
SMS and mobile information
Customers may receive text messages related to a service request, estimate follow-up, scheduling, appointment updates, or customer support when they have provided appropriate consent. Message frequency varies based on the customer's request and conversation. Message and data rates may apply.
Mobile phone numbers, SMS opt-in data, and SMS consent are not sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes. Information may be shared only with service providers that help operate the messaging service, with the participating service business handling the customer's request, when required by law, or when necessary to protect users and the service.
Customers may reply STOP to opt out of future automated text messages and may reply HELP for assistance. Consent to receive text messages is not a condition of purchasing goods or services.
Service providers
Renvori may use third-party infrastructure providers for hosting, databases, messaging, artificial intelligence, authentication, analytics, and related operational functions. These providers may process information only as necessary to provide their services to Renvori and its participating businesses.
Data retention and security
Information is retained for as long as reasonably necessary to provide the service, meet contractual or legal obligations, resolve disputes, and maintain security and operational records. Reasonable administrative, technical, and organizational safeguards are used to protect information, but no system can guarantee absolute security.
Customer choices
Customers may opt out of automated SMS messages at any time by replying STOP. Customers may contact the service business that sent the communication to request help, correct information, or ask about records associated with their service request.
Changes to this policy
This policy may be updated as the service changes or as legal and compliance requirements evolve. The effective date above will be updated when material changes are made.
Contact
For questions about a specific service request or text conversation, contact the local service business that sent the message. For platform-related privacy questions, use the contact information provided through Renvori or the participating business.